HR Manager

Together with our client - a world-known company - we are building a new contact center! We invite you to explore an offer that will provide you with growth!

If you have stable experience as an HR Manager in a contact center, let us get to know you and apply! You will have the opportunity to participate in the creation of new contact center structures.

What we expect

• min. 6 years of leadership experience in HR positions in a dynamic Contact Center (industry experience essential),
• must be well-versed in each of the HR disciplines – compensation and benefits, payroll, training and development, employee relations and statutory compliance,
• experience leading HR team in a fast moving, hands-on environment and inworking for a global organization with at least 250 employees
• highly adaptable and well-organized personality with excellent project management skills and strong business acumen. Preference for those who have led a business or operations team in their career,
• excellent interpersonal, verbal and written communication skills and ability to interface with multiple external and internal stakeholders at levels that range from front-line staff to executives, globally,
• ability to exercise sound decisions and timely judgment,
• proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices,
• hands-on experience working with HR systems and modern office technologies.

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• stable employment in an international, growing company,
• benefits package,
• opportunity for professional development,
• building and training growing structures of the company,
• modern office in attractive location in Warsaw.

Your tasks

• responsible for all aspects of Human Resources in contact center like strategizing business goals and executing key HR initiatives in line with company values and business priorities,
• partner with business to provide innovative solutions to business challenges related to people,
• establish and embrace HR processes and workflows to drive responsive behaviour in the team,
• provide strong HR leadership, planning, and guidance for the development and implementation of effective, and responsive programs which result in a positive, engaged workforce,
• manage and develop direct reporting staff, always driving performance and opportunity,
• work with the leadership team to develop and successfully implement a management development program that builds skills in current and future leaders,
• partner closely with the leadership team to drive company culture throughout the team,
• lead proactive employee and management communications so that every employee has the necessary information needed to perform to their maximum potential,
• implement consistent strategies for managing HR team using best practice policy/practices, including performance management, compensation, goal setting, diversity and inclusion, and employee relations, in alignment with global practices,
• build and maintain industry relationships in the HR field.